Shipping
Free shipping on orders over 300 US dls - 15 days
3 US dls domestic (Mexico) 15 - 20 days
6 US dls for ground shipping 15 - 20 days
23 US dls for ground shipping 10 - 15 days
40 US dls for Next day
Please allow 2-3 business days for your order to be processed and shipped and we request an extra day when our shop goes on sale.
Mexico: We use Mexican Post for all orders within Australia. All Australian orders are shipped domestically and insured with and id tracker number.
USA: We ship via UPS or Mexican post with a tracker id number.
REST OF THE WORLD: We ship via Mexpost, UPS, USPS or Fed Ex depending on what suits you better.
Jerarda Lake Fine Jewellery items usually are made to order and will be delivered within 10-15 weeks depending on your design. Fine Jewelry or delivery +500 will require a signature upon delivery.
ADDRESS REQUIREMENTS
Please make sure you select a safe delivery address you can trust, as we cannot be responsible for delivered packages that have been lost or stolen. If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated.
ORDERING INFORMATION
You will receive an email confirming your order. Your order will be shipped in a 5-10 days turnaround depending on your location, and you will be notified with a tracking number when your order has shipped.
TRACKING QUERIES
Once your item has shipped, an email notification will be sent with a tracking number for the shipping company we have used for your item. If you have difficulty with this process please email shop@jerardalake.com, with your name, contact number and invoice number.
SHIPPING COSTS
Delivery cost is $50 for Jerarda Lake Fine jewelry orders of one item, the delivery cost for multiple items is $75. This fee covers shipping and insurance and is only a portion of what it actually costs us.
TAXES, DUTY
Duties and taxes are not included in the total at checkout. You can check your average tax and duty rate with your local UPS, Fed Ex or post offices based on this and the retail cost of your item. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Certain countries have very strict regulations where if the customer refuses duties/taxes, your item could be destroyed. Jerarda Lake is not liable for any items that are destroyed because of refusal to pay the duties/taxes by customer.
The international shipping cost incurred at time of check out is non-refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.
If your country is not available to ship to, please email shop@jerardalake.com and we will assist you with your purchase.
PACKAGING
All pieces are packaged in black Jerarda Lake gift boxes.
LOST OR DAMAGED ITEMS
If a package does not arrive, or it arrives damaged, please contact us within fourteen days from confirmation of dispatch. We will do everything we can to assist you if you wish to make an insurance claim. We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
The item is seized by Customs or any other government agency.
The item is sent to a country where no postal or courier service exists.
The loss or damage is the result of an event beyond our reasonable control.
The loss or damage occurs after delivery.
The item was authorized to be sent without tracking.
If your country is not available to ship to, please email shop@jerardalake.com and we will assist you with your purchase.