Returns & Repairs

Returns Policy

Please e-mail shop@jerardalake.com for all returns and exchanges in order to receive a Return Authorization number. Please title the subject of your email either “Return” or “Exchange” followed by your order number.

Please note that all returns or exchanges sent to Jerarda Lake without a Return Authorization number will be shipped back to the sender.

We reserve the right to deny unreasonable repairs, returns, and exchanges. 

Common Questions

Q: How long do I have to return or exchange an item?
A: We accept returns or exchanges for unworn jewelry within 7 days of delivery.

Q: How can I exchange an item?
A: If you are interested in exchanging an item, please return the original item purchased, and you will be issued a refund minus the cost of shipping. You can then place a new order or a secure invoice can be emailed to you. We do not cover the cost of shipping for domestic and international exchanges.

Q: Can I drop off an item in person for a return or exchange?
A: Please email shop@jerardalake.com to get the correct address to do a drop off.

Q: How long does it take to receive my refund?
A: All refunds will be processed minus the shipping charge within 1-3 days of receipt at our studio. We do not cover the cost of shipping for domestic or international returns

Q: What items are non-refundable?
A: All items marked Final Sale, items on markdown, items paid with store credit, items that are pre-ordered, customized pieces, items purchased during special promotional events or seasonal sales, or items from our fine jewelry collection can not be returned.

Q: Can I return an item from the Jerarda Lake Fine?
A: All 10k, 18k, and platinum pieces may be returned for store credit. No refunds are eligible for fine jewelry.

Repairs

Purchased From Jerarda Lake shop

For all repair inquiries, please email shop@jerardalake.com. Please include your name, description, photo of the damage, and proof of purchase. If we are able to repair your piece, we will issue you a Repair Authorization number and shipping instructions. Repairs take 4-6 weeks to complete.
All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs, returns, and exchanges.

Purchased From Another Stockist

Please contact the stockist that you originally purchased the piece from. If they are unable to assist you, please email shop@jerardalake.com and we will do our best to assist you.